Terms Of Service

Thank you for using HandloaderPro! When we say “we”, “our”, or “us” in this document, we are referring to Still River Software Company, LLC. When we say “Services”, we mean HandloaderPro and any other product, service, or website operated by Still River Software Company.

When we say “you” or “your”, we are referring to the people or organizations that own an account with one or more of our Services.

We may update these Terms of Service in the future. Whenever we make a significant change to our policies, we will also refresh the date at the top of this page and take any other appropriate steps to notify account holders.

When you use our Services, now or in the future, you are agreeing to the latest Terms of Service. That’s true for any of our existing and future products and all features that we add to our Services over time. There may be times where we do not exercise or enforce a right or provision of the Terms of Service; in doing so, we are not waiving that right or provision. These terms do contain a limitation of our liability.

If you do not agree to these terms, please do not use any of our Services. If you have any questions or comments about these terms, please email us at support@stillriversoftware.com.

Account terms

1. You are responsible for maintaining the security of your account and password. Still River Software Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
2. You are responsible for all content posted and activity that occurs under your account.
3. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

Payment, refunds, and plan changes

1. If you are using a free version of one of our Services, it is really free: we do not ask you for your credit card and — just like for customers who pay for our Services — we do not sell your data.
2. For paid Services that offer a free trial, we explain the length of trial when you sign up. After the trial period, you need to pay in advance to keep using the Service. If you do not pay, we will freeze your account and it will be inaccessible until you pay.
3. If you upgrade from a free plan to a paid plan, we will charge your card immediately and your billing cycle starts on the day of upgrade. For other upgrades or downgrades in plan level, the new rate starts from the next billing cycle.
4. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities.
5. Refunds are handled on a case-by-case basis. If you are not happy with a Service, please reach out and we will work it out with you.

Cancellation and termination

1. You are solely responsible for properly canceling your account. You can cancel your account at any time by going into your Settings. An email or phone request to cancel your account is not automatically considered cancellation. If you need help canceling your account, you can always contact our support team.
2. All of your content will be inaccessible from the Services immediately upon account cancellation. Within 60 days, all content will be permanently deleted from active systems and logs. Backups may persist for up to 90 days after which they are overwritten and the content gone.
3. If you cancel the Service before the end of your current paid up month or year, your cancellation will take effect immediately, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle.
4. We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account.
5. Verbal, physical, written or other abuse (including threats of abuse or retribution) of a Still River Software Company customer, employee, member, or officer will result in immediate account termination.

Modifications to the Service and prices

1. We make a promise to our customers to support our Services. We update our Services regularly and that means we sometimes have to change the look and feel, rearrange tabs or rename features. If we make changes to features you depend upon, we will explain it in a release note or blog post. And if we make a change that we cannot fix with a workaround, we will do our best to provide notice.
2. Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record.

Uptime, security, and privacy

1. Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis. We do not offer service-level agreements for our Services, but do take uptime of our applications seriously.
2. We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we will reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.
3. We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet.
4. When you use our Services, you entrust us with your data. We take that trust to heart. You agree that Still River Software Company may process your data as described in our Privacy Policy and for no other purpose.

Copyright and content ownership

1. All content posted on the Services must comply with U.S. copyright law.
2. We claim no intellectual property rights over the material you provide to the Services. All materials uploaded remain yours.
3. We do not pre-screen content, but reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service.
4. The names, look, and feel of the Services are copyright© to Still River Software Company, LLC. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from Still River Software Company. You must request permission to use the Still River Software Company name or HandloaderPro name in a publication or other work, or in a way that is intended to publicly associate your work with ours, by emailing us. We reserve all rights but are usually happy to grant fair-use permission for editorial coverage and similar uses.
5. You must not modify another website to falsely imply that it is associated with the Services or Still River Software Company.

Features and bugs

We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.

We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any that affect the security or privacy of our customers. Not all reported bugs will get fixed and we don’t guarantee completely error-free Services.

Reloading is your responsibility

HandloaderPro is a record-keeping tool. It is not a load manual and does not validate the safety of any reloading data. You are solely responsible for the safety of the ammunition you load and the data you record in your account. We strongly recommend cross-referencing all load data against published manufacturer load data and following accepted reloading practices. Still River Software Company is not liable for any injury, damage, or loss resulting from the use of any data, recipe, or component information recorded in or retrieved from the Services.

Liability

We mention liability throughout these Terms but to put it all in one section:

You expressly understand and agree that Still River Software Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if Still River Software Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to this Terms of Service or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

In short: choose to use the Services at your own risk.

Governing law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Connecticut and the United States of America, without regard to its conflict-of-laws principles. Any disputes arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Connecticut, and you consent to the jurisdiction of those courts.

If you have a question about any of these Terms of Service, please contact us at support@stillriversoftware.com.